Solve IT (pronounced Solve-eye-tee) offers IT service and support for small to large business with between 1-80+ computers .
Solve I.T. was founded by Mike Collins in 2005 after 20 years involved in providing hands-on IT service and support to progressive Auckland businesses.
The Solve I.T. team
Solve I.T. is a fast growing IT services Company made up of like-minded business people who love computers and I.T. in general. An all the people in the team have been taken the opportunity to own their own Solve I.T. business and work in the area of their personal passion of providing computer support and advising business people on the best I.T. systems and solutions for their unique needs. For an I.T. fanatic, owning a Solve I.T. business means they can focus on their area of interest and talent laving the rest to the support team at Solve I.T., which is a dream come true, really.
Solve I.T offers one of the most comprehensive business IT support services in the Auckland marketplace and is about to expand into other geographic regions in the coming year.
Join Us
New business opportunities will soon be available at Solve I.T.
The Solve I.T. Dream, Purpose and Core Values
The Solve I.T. team are very clear about why Solve I.T. exists and what matters most to them and their client’s. Yes, they have a Company Vision, Mission and Values statement, however the directors are quick to point out that this is not a case of the ‘plaque on the wall’ syndrome. “Far from it,” says Mike. “We have spent a considerable amount of time clarifying what our business is truly all about; who our core customers groups are and how specifically we will serve them to ensure we build a happy and loyal customer base."
The Solve I.T. team's ultimate dream is to earn a reputation as the best I.T services Company in NZ.
"We always make sure that our dream (Vision), our core purpose (Mission) and the things that matter most to us (our core values) are in the forefront of our mind; not only while we act for our clients but also when making decisions in our business. It helps to keep us focused and on track. Frankly that makes life quite a lot easier,” says Mike.”
Our Mission
Solve I.T people believe the word Mission really means the 'core purpose’. "It’s a simple statement of intention, rather than a marketing statement, and it’s what we test our performance against after every customer interaction", says Mike.
So here it is …Our Mission
“Keeping your computers working for you and providing you with technology, advice and expertise that helps you get the results YOU want – when you want them!”
And here’s the things that Solve I.T. people value most highly … that guide and motivate us in our work …
The (Solve I.T.) Team Values are…
1. Integrity – being honest, respectful & trustworthy
2. Excellence – striving for the best performance every time
3. Passion – being enthusiastic from start to finish
4. Personal Growth – learning more, giving more, being better
5. Teamwork – working together positively towards a common goal
We'd be pleased to hear from you if you'd like to explore the benefits of having Solve I.T become your I.T. support team …
Now we've told you all about us and our business, we'd love to hear more about your business - so it’s your call … How can we help you most? Email Us or Phone 0800 218 218
We’d really value the opportunity to meet with you to discuss your business situation and answer any questions you may have about us or our service. We’ll then explain the services we offer businesses like yours and take you throuh the three ways we work with a new client. That way you could make an informed decision about our suitability and how we could be of most value to you. Naturally there’s no charge for this initial discussion.
Here’s another benefit that our customer’s enjoy ...
At Solve I.T. we aim to ensure you are always supported by the same I.T. support person/people, every time you call. We can do this because all our technicians and engineers have invested their own funds to join the Solve I.T. 'business I.T.' network and they have their own clients they are dedicated to looking after.
Naturally if your computer or I.T. issue needs immediate attention and your I.T. tech is busy with another client we will ensure you have access to another suitably qualified Technician or Engineer immediately. This will also be the case if your Tech is ever ill or on holiday (but most of them love their work too much for that).
We’re sure you will agree that the more time you spend with someone, the better you can come to know and understand them, their business situation and individual needs. This is the benefit, to you, of having a dedicated Solve I.T. Tech and it makes it even easier for us to bring more value and a highly effective service to you.
Feel free to Email Us or call 0800 218 218 and in no time we’ll be thinking about your business, as if it were our own. :)
